Refund policy
Refund and Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the product must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also have the receipt or other proof of purchase.
To initiate a return, please contact us by email at hello@flostyle.shop. Products must be returned to the following address:
5666 Medgyesegyháza, Bercsényi utca 12, Hungary
If your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. We will not accept products returned without prior authorization.
If you have any questions regarding returns, you can contact us at any time at hello@flostyle.shop.
Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately if the product is defective or damaged, or if you received the wrong item, so that we can investigate the issue and take the necessary steps to resolve it.
Exceptions / Non-Returnable Items
Certain types of products cannot be returned. These include perishable goods (such as food, flowers, plants, etc.), custom-made products (such as made-to-order or personalized items), and personal hygiene products (such as beauty products).
We also do not accept returns of hazardous materials, flammable liquids, or gases.
If you have questions or concerns about a specific product, please contact us.
Sale items and gift cards cannot be returned.
Exchanges
The fastest way to receive the item you want is to return the item you received and, once the return has been accepted, purchase the desired item again.
14-Day Cooling-Off Period in the European Union
Regardless of the above, for products delivered within the European Union, you have the right to cancel your order without giving a reason and return the purchased product within 14 days.
The same conditions stated above apply: the product must be in the same condition in which you received it, must not be worn or used, all original tags must remain attached, and the product must be returned in its original packaging. You must also have the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your returned item and let you know whether your refund request has been approved.
If approved, your refund will be processed within 10 business days using the same payment method that you used for the original purchase.
Please note that it may take some additional time for your bank or credit card provider to process the refund and return the funds to your account.
If you have not received your refund within 15 days after your refund request was approved, please contact us at hello@flostyle.shop.
Right of Withdrawal and Refunds
Customers are entitled to a 14-day right of withdrawal in accordance with applicable law.
Exception
The right of withdrawal does not apply to custom-made or personalized products.
As most of our products are made to order specifically according to the customer's requirements, these products cannot be returned.
Defective or Damaged Products
If a product arrives defective or damaged, please contact us at the email address below and we will provide an appropriate solution, such as a replacement or refund.
Our goal is to ensure that every customer is satisfied with their purchase!