Privacy policy

Privacy Policy

Data Controller Information

Name: Frajsták Norbertné
Registered office: 5666 Medgyesegyháza, Bercsényi utca 12, Hungary
Email: hello@flostyle.com

Purpose of Data Processing

Personal data is processed for the following purposes:

  • processing and fulfilling orders
  • contacting customers
  • invoicing
  • Categories of Personal Data Processed

The following personal data may be processed:

  • name
  • address
  • email address
  • telephone number

We handle personal data confidentially and only share it with partners who are necessary for fulfilling orders, such as courier services and invoicing systems.

Legal Basis for Data Processing

The legal basis for processing personal data is the customer's consent and the performance of the contract.

Your Rights

Customers have the right to:

  • request access to their personal data
  • request correction of their personal data
  • request deletion of their personal data

Contact

hello@flostyle.com

Flo Style operates this store and website, including all related information, content, features, tools, products, and services, with the purpose of providing customers with a personalized shopping experience (the “Services”). The Flo Style store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the store, purchase products, or otherwise conduct a transaction using the Services or communicate with us in another way.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot identify you or reasonably be linked to you.

Depending on how you use the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences made from such information:

  • Contact information – such as your name, address, billing address, shipping address, telephone number, and email address.
  • Financial information – such as credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information – such as your username, password, security questions, preferences, and settings.
  • Transaction information – such as the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications with us – such as information you provide when communicating with us, for example when you contact customer service.
  • Device information – such as information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information – such as information about how and when you use the Services and how and when you navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you – including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services – such as from your device when you use our products or services or visit our websites, including through the use of cookies and similar technologies.
  • From our service providers – including when we engage them to activate certain technologies and when they collect or process personal information on our behalf.
  • From business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal information to provide the Services to you, including performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to more accurately customize and improve the Services.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and displaying online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activities on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone.
  • Communicating with you. We use your personal information to provide customer support, respond to your inquiries, provide effective services, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable laws and respond to valid legal processes, including requests from law enforcement or government authorities, civil litigation discovery, investigations into potential or actual legal disputes, enforcement of our terms or policies, and investigations of potential violations.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy. Such circumstances may include:

  • To Shopify, vendors, and third parties that provide services on our behalf, such as IT management, payment processing, data analysis, customer service, cloud storage, order fulfillment, and shipping.
  • To business and marketing partners for the purpose of providing marketing services and displaying advertisements to you. For example, through our use of Shopify, we may enable personalized advertisements to be displayed to you on third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you for the purpose of displaying targeted advertisements and marketing materials based on your online activity across different merchants and websites.
  • When you direct or request us to do so, or otherwise consent to our disclosure of certain information to third parties, such as for the delivery of products or through your use of social media widgets or login integrations.
  • To our affiliates or otherwise within our corporate group.
  • In connection with business transactions, such as a merger or bankruptcy proceeding, to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce applicable terms of service or policies, and to protect the Services, our rights, and the rights of our users or others.

Our Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services is transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, for the purpose of providing and improving the Services.

In addition, to protect, grow, and improve our business, we use certain enhanced features powered by Shopify that incorporate data and information from interactions with our Store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our Store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights relating to the use of your personal information for these purposes.

For more information about how Shopify uses your personal information and your rights, please visit the Shopify Consumer Privacy Policy.

Depending on where you live, you may also be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with us or are not under our control, please review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information contained on those websites.

Information provided in public or semi-public spaces, including information shared on third-party social networking platforms, may be viewable by other users of the Services and/or users of those third-party platforms without limitation regarding its use by us or by a third party.

The inclusion of such links does not, by itself, constitute an endorsement of the content on such platforms or their owners or operators, except where disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the age of majority.

If you are a parent or guardian of a child who has provided us with their personal information, you may request that we delete such information by contacting us using the contact details provided below.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” the personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.”

In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain personal information varies depending on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may only apply in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right of access. You may have the right to request access to the personal information we hold about you.
  • Right to deletion. You may have the right to request deletion of the personal information we hold about you.
  • Right to correction. You may have the right to request correction of inaccurate personal information we maintain about you.
  • Right to data portability. Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.
  • Managing communication preferences. We may send you promotional emails, which you can unsubscribe from at any time using the unsubscribe option provided in those emails. If you unsubscribe, we may still send you non-promotional emails, such as emails relating to your account or orders you have placed.

If You Live in the United Kingdom or European Economic Area

If you live in the United Kingdom or European Economic Area and are subject to applicable local laws, exceptions, and limitations, you may have the following additional rights:

  • Right to object to and restrict processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.
  • Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent. Withdrawal of consent does not affect the lawfulness of processing based on your consent before it was withdrawn.

You may exercise any of these rights through the methods provided in the Services or by contacting us using the contact details below.

For more information about how Shopify uses your personal information and your rights, including rights relating to information processed by Shopify, please visit the Shopify Privacy Portal.

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before processing your request, as permitted or required by applicable law.

Where permitted by applicable law, you may authorize a representative to submit a request on your behalf. Before accepting a request from a representative, we may require the representative to provide proof that you authorized them to act on your behalf, and we may also require you to verify your identity directly with us.

We will respond to your request within the time required by applicable law.

Complaints

If you wish to make a complaint regarding our processing of your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision using the contact details provided below or lodge a complaint with your local data protection authority.

For the list of data protection supervisory authorities in the European Economic Area (EEA), please refer to the European Data Protection Board.

International Data Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized data transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country that has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will publish the updated Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email at hello@flostyle.com.

Under applicable data protection laws, we are the controller of your personal information.

The information above is based on the privacy policy text you provided.